Terms of Service

01Agreement to these terms

By visiting this website, submitting a form, or agreeing to receive calls, texts or emails from us, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the website. You may still contact our office directly by phone.

You must be at least 18 years old to submit a form on this website. A parent or legal guardian should submit requests on behalf of a child.

02About this website

This website shares general information about Toof Family Dental, the services we offer (such as cleanings and exams, fillings, crowns, teeth whitening, emergency visits and kids dentistry), the areas we serve, and how to reach us. We work to keep the information accurate and current, but services, hours and details can change without notice.

03The website is not dental or medical advice

Everything on this website is for general information only. It is not a diagnosis, a treatment plan, or a substitute for an exam by a licensed dentist. Every mouth is different, and the right care for you can only be decided after an in-person evaluation.

Using this website, sending us a message, or receiving a reply from us does not by itself create a dentist-patient relationship. That relationship begins only when you are seen and accepted as a patient.

04Appointment requests and contact forms

When you send a request through our website, your appointment is not confirmed until a member of our team contacts you and confirms a date and time. Please give us accurate contact details so we can reach you.

• Only share the information we ask for. Please do not include detailed health history, insurance ID numbers, Social Security numbers or payment card details in a website form, text or email.
• We will collect any health or insurance information we need through our secure patient intake process at or before your visit.
• We respond to requests during business hours: Monday to Friday 8am to 5pm, and Saturday 9am to 1pm. Messages sent after hours are answered on the next business day.

05Dental emergencies

06Text message (SMS) terms

If you give us your mobile number and agree to receive text messages, Toof Family Dental may text you about appointment requests, scheduling, reminders, follow-ups and replies to your questions. With your separate permission, we may also send occasional offers or practice news.

• Agreeing to receive texts is not a condition of any purchase or of receiving care.
• After you reply STOP, you will receive one final message confirming you have been unsubscribed. You can opt back in by replying START or by asking our team.
• Mobile carriers are not responsible for delayed or undelivered messages.
• You agree to tell us if you change or give up the mobile number you shared with us.
• We do not sell or share your mobile number or text messaging consent with third parties for their own marketing. See our Privacy Policy for details on how we handle your information.
• Text messages are not a secure channel for sensitive health information. Please keep texts brief and call us for anything detailed.

07Phone calls and email

By giving us your phone number or email address, you agree that we may contact you at that number or address about your request, appointments and our services. Calls to our office may be logged, and may be recorded, through our phone system to help us respond and improve service. You can ask us to stop non-essential calls or emails at any time.

08Fees, insurance and scheduling information

Any information on this website about services, fees, insurance or scheduling is general and may change. Your actual costs depend on your exam, treatment plan and coverage. Our team will review costs and insurance with you directly before treatment begins, and that discussion, not the website, controls.

09Acceptable use

Please use this website for lawful, personal purposes only. You agree not to:

• Submit false information or someone else's contact details without their permission.
• Send spam, harassing messages or harmful code through any form or link.
• Try to interfere with, overload or gain unauthorized access to the website or its systems.
• Copy or scrape the website's content for commercial use.

10Our content

The text, design, graphics and the Toof name and logo on this website belong to Toof Family Dental or are used with permission. You may view and share pages for personal, non-commercial use. Any other use requires our written permission.

11Third-party services and links

We use trusted third-party tools to run this website, such as our website and form platform, phone and texting services, and website analytics. These providers have their own terms and privacy policies. This website may also link to outside sites, such as maps or review platforms. We do not control and are not responsible for third-party sites or services.

12Reviews and testimonials

Any patient reviews shown on this website reflect the personal experiences of those individuals. Every patient is different, and your experience and results may differ.

13Disclaimers

This website is provided "as is" and "as available." To the fullest extent allowed by law, we make no promises that the website will always be available, error-free or free of harmful components, or that every piece of information on it is complete or current.

14Limitation of liability

To the fullest extent allowed by law, Toof Family Dental is not liable for any indirect, incidental or consequential damages that result from your use of, or inability to use, this website or its content. Nothing in these terms limits any rights you have under applicable law that cannot be waived, or our professional obligations to our patients.

You agree to be responsible for any claims that arise from your misuse of this website or your violation of these terms.

15Governing law

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any dispute about these terms or this website will be handled in the state or federal courts serving Baltimore County, Maryland, unless the law requires otherwise. If any part of these terms is found unenforceable, the rest stays in effect.

16Changes to these terms

We may update these terms from time to time. The updated version takes effect when it is posted on this page. Continuing to use the website after an update means you accept the revised terms.

17Contact us

Questions about these terms, our text messages or your information? We're happy to help.

You can also reach us any time through our contact page.